Privacy Policy
Last Updated: June 30, 2026
Heal Wellness Lounge (“Heal Wellness Lounge,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a session, or interact with us in person at our location in Tomball, TX.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information you provide directly:
- Name, email address, phone number, and mailing address
- Appointment and booking details
- Payment and billing information
- Intake form responses, wellness goals, and health-related information you choose to share with our team
- Messages you send us through our contact form, email, or phone
- Membership account information
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on our site, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Schedule, manage, and confirm appointments and memberships
- Process payments and manage billing
- Communicate with you about your sessions, account, or inquiries
- Send promotional offers, newsletters, or updates (only if you’ve opted in)
- Improve our website, services, and client experience
- Maintain accurate health and wellness records to provide safe, personalized care
- Comply with legal obligations and protect against fraud or misuse
We do not sell your personal information to third parties.
3. Health & Wellness Information
As part of providing certain therapies (such as cryotherapy, hyperbaric oxygen therapy, or other modalities), we may ask you to complete an intake form or disclose relevant health information. This information is collected solely to ensure your safety during treatment and to tailor your wellness plan. It is kept confidential and is only shared with staff directly involved in your care, unless you provide consent for further disclosure or we are required to do so by law.
Heal Wellness Lounge is a wellness facility, not a medical provider, and the information collected is not subject to HIPAA unless explicitly noted in a separate agreement.
4. How We Share Your Information
We may share your information with:
- Service providers who help us operate our business (e.g., payment processors, scheduling software, email marketing platforms), who are contractually obligated to protect your data
- Legal authorities, if required to comply with a law, regulation, subpoena, or government request
- Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
We do not share your health or wellness information with third parties for marketing purposes.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can adjust your browser settings to refuse cookies, though doing so may affect certain site features.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time (via the unsubscribe link in our emails or by contacting us directly)
- Request information about how your data is used or shared
To exercise any of these rights, please contact us using the information below.
9. Children’s Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last Updated” date at the top of this page will indicate when the latest revisions were made. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Heal Wellness Lounge
25131 FM2978 Ste C
Tomball, TX 77375
Phone: (832) 422-2111